At Flyford Connect, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://flyfordconnect.co.uk.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, and company details when you fill out contact forms, request services, or interact with our website. We also collect technical information, such as your IP address and browser type, to improve website performance.
2. How We Use Your Information
We use your information to:
Provide IT support services and respond to your inquiries.
Send you relevant updates, news, and offers related to our services.
Improve our website and services based on user feedback and behavior.
Ensure security and prevent fraud.
3. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
4. Cookies
Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that allow us to analyze website traffic, personalize content, and improve our services. You can manage cookie settings through your browser.
5. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data with trusted service providers (such as Microsoft, Datto, Xero) who act as data processors under contract with us. These providers are bound by GDPR-compliant agreements to protect your data.
6. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about how we handle your data, please contact us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
8. Lawful basis
We process your personal data under the lawful bases of contract fulfilment (to provide you with IT services), legitimate interest (for improving our services and maintaining security), or consent (when required).
9. Special Category Data
We do not generally collect special category personal data such as health, religious beliefs, or biometric data. If such data is processed (for example for staff health-related purposes), we rely on explicit consent or other lawful bases and ensure additional safeguards are applied.
10. Retention Schedule
We retain your data only as long as required for the specified purpose. For example:
Contact form submissions: 3 years
Client account and service records: 7 years
Employee / payroll data: in accordance with statutory requirements and company policy
11. Review
This notice is reviewed at least annually or upon significant change to our processing practices to ensure it remains up-to-date.
12. Complaints / Data Subject Rights
If you wish to exercise your rights (access, correction, deletion, etc.) or have complaints about our processing of your personal data, please contact our Data Protection Lead at gdpr@flyfordconnect.co.uk. If you remain unsatisfied, you may contact the UK Information Commissioner’s Office (ICO) directly at www.ico.org.uk or by calling 0303 123 1113.
For any questions regarding this policy or our data practices, please contact us.
